FAQ

Our store is open Monday to Saturday, 9 AM to 6 PM, and on Sunday from 11 AM to 6 PM. During holiday seasons, our hours may vary, so please check our website or contact us for updated information.

Yes, we offer an online shopping experience through our website. You can browse our latest collections, place orders, and have them delivered to your doorstep.

We accept returns within 14 days of purchase for a full refund, provided the items are unworn, in their original condition, and have all tags attached. Please bring your receipt or proof of purchase. For online orders, you can initiate a return through our website or contact our customer service for assistance.

Once your order is shipped, you will receive an email with a tracking number and a link to track your package. You can also check the status of your order by logging into your account on our website.

Yes, we offer gift cards in various denominations. They can be purchased in-store or online and are the perfect gift for any fashion enthusiast. Our gift cards have no expiration date and can be used both online and in-store.

We offer a loyalty program where you can earn points for every purchase, which can be redeemed for discounts on future purchases. Members also receive exclusive offers, early access to sales, and birthday rewards. Sign up in-store or online to start earning points today!

We provide a detailed size guide on our website to help you choose the right fit. If you're still unsure, feel free to visit our store, and our friendly staff will assist you. You can also contact our customer service for personalized sizing advice.

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay. In-store, we also accept cash.

You can stay updated by subscribing to our newsletter, following us on social media (Instagram, Facebook, Twitter), and regularly visiting our website. We frequently update our followers with the latest collections, exclusive offers, and upcoming events.

To create an account, click on the "Sign Up" or "Register" button usually located at the top right corner of the homepage. Fill out the required fields such as your name, email address, and a password. Once you submit the form, you will receive a confirmation email. Click the link in the email to verify your account, and you’re all set!

If utilizing the enhanced version of our website, you'll be able to create an account at checkout.

If you forget your password, click on the "Forgot Password?" link on the login page. Enter the email address associated with your account, and we will send you a password reset link. Follow the instructions in the email to reset your password. If you do not receive the email, please check your spam or junk folder.

Once an order has been placed, you may be able to change or cancel it if it has not yet been processed or shipped. To request a change or cancellation, please contact our customer service team as soon as possible. Provide your order number and the details of the change or cancellation you wish to make.

We take your privacy and security very seriously. Our online store uses secure encryption technology (SSL) to protect your personal information during transmission. Additionally, we adhere to strict data protection policies and do not share your information with third parties without your consent.

If you encounter an error during checkout, please try the following steps:
1. Ensure that all required fields are filled out correctly.
2. Check that your payment information is accurate.
3. Clear your browser cache or try using a different browser. If the problem persists, contact our customer service team with details of the error, and we will assist you in completing your purchase.

To apply a discount code, enter the code in the designated field at checkout and click "Apply" or "Submit." The discount should be reflected in your order total. If the code is not working, please make sure it is valid and has not expired. If you continue to have issues, contact our customer service team for assistance.